Information We Collect

We collect information that you provide directly to us, as well as some information automatically when you use our website or contact us.

Information you provide to us:

• Name, phone number, and email address.
• Delivery address and, where relevant, billing address.
• Order details — items purchased, quantities, and delivery preferences.
• Communications with us via phone, WhatsApp, email, or contact forms.
• Account login details, if you choose to create an account.

Information collected automatically:

• Device and browser information (IP address, browser type, device type).
• Usage data such as pages visited, time spent, and referring website.
• Cookies and similar tracking technologies (see the Cookies section below).

How We Use Your Information

We use the information we collect for the following purposes:

We do not use your personal information for any purpose other than those described in this policy, without your consent.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your cart, and understand how visitors use our site.

• Essential cookies: required for core site functionality, such as maintaining your cart and login session.
• Analytics cookies: help us understand site traffic and usage patterns so we can improve our services.
• Marketing cookies: used, where applicable, to show you relevant offers and measure campaign performance.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain website functions, such as checkout.

Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Payment processing: with Razorpay, to securely process your transaction.
• Delivery partners: with logistics and delivery personnel, limited to the information needed to fulfil your order (name, address, phone number).
• Service providers: with trusted vendors who support our operations, such as hosting, SMS, or WhatsApp communication services, under confidentiality obligations.
• Legal requirements: where required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

Data Security

We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction, in line with the requirements of the Information Technology Act, 2000 and the applicable Sensitive Personal Data or Information (SPDI) Rules, 2011.

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including order processing, customer support, legal, accounting, and reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct any inaccurate or incomplete information.
• Deletion: request deletion of your personal data, subject to legal or operational requirements.
• Opt-out: unsubscribe from marketing communications at any time via the link in our emails or by contacting us directly.
• Withdraw consent: where processing is based on your consent, you may withdraw it at any time.

Third-Party Links

Our website may contain links to third-party websites, such as our social media pages or payment gateway. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.